U2 Fasteners - Junior I.T. Administrator - Thunder Bay, Ontario - Sept 2026

Job Title Junior I.T. Administrator - Thunder Bay, Ontario - Sept 2026 Start Date asap U2 Fasteners Mission "With a strong focus on our customers, we aim to create, promote and distribute a new generation of innovative, code- compliant, premium fasteners that will be used by professional builders, simply because they are the best." 20+ product lines that engineers and contractors agree on for whatever project you undertake. U2 Fasteners is an equal opportunity employer. Position Description We are looking for a Junior IT Administrator to support our day-to-day IT operations, including networks, workstations, servers, basic database administration, and backups. This role is suitable for a recent graduate or someone early in their IT career who enjoys troubleshooting and learning through hands-on work. You will carry out routine maintenance, assist employees with technical issues, and help keep our systems secure, reliable, and documented. More complex tasks will be completed with guidance from experienced IT staff or service providers. The U2 Fasteners’ Junior I.T. Administrator reports formally to the I.T. Leader and informally to the corporate management team (CEO, VP Sales and Marketing, VP Corporate, Executive Chair). Current I.T. Environment Windows workstations the SYSPRO ERP hosted on a Windows Server using the SQL/Server database, with support from Phoenix Systems sonic wall network appliance(s) [firewall] and access points that provide local WiFi Portable (Zebra) bar code scanning devices (guns) running in-house applications VOIP phones with support from Thunder Bay Business Systems a public [WordPress] website created by Shout Media, but maintained internally outsourced corporate email (Hostinger) an extranet powered by in-house software (Apache Tomcat, mysql, java, java script) in-house applications spanning two companies (U2 Canada and U2 USA) for: order entry, order filling / checking, shipping, stock take, tracking corporate key performance indicators (KPIs), EDI, customer communications (business documents and general messages) several specialty label printers (for creating product labels, and 3-D printed objects) operations tasks: database administration, database and server backups, work station backups, monitoring logs, security, anti-virus, etc. The successful candidate is responsible for supporting all technology and computing applications for U2 Fasteners. Hours of Work / Holidays / Compensation This could be a full time hourly position based on 40 hours per week, Monday to Friday. Standard hours are 8:30 a.m. to 5:00 p.m., including a 30 minute unpaid lunch break. It could also be a part-time hourly position or a co-operative education placment. Occasional additional hours may be required during peak periods such as month end or year end. Overtime is paid in accordance with the Ontario Employment Standards Act. This position is subject to a three month probationary period in accordance with company policy and the Ontario Employment Standards Act. Eligibility for company benefits (for select employees) begins upon successful completion of the probationary period. This is an on site position due to the nature of the role and the need for access to physical equipment, and in person coordination with internal teams. Compensation is hourly and based on experience, qualifications, and internal equity. A defined pay range will be communicated to shortlisted candidates once approved by management and shareholders. Employment is subject to compliance with all company policies, including confidentiality, document handling, and workplace conduct standards. The U2 Employment Policy https://u2fasteners.com/U2Policy and related policy documents describe the work environment and conditions. All applicants are expected to review these documents prior to employment. General Accountabilities The successful candidate will be measured against the following key performance indicators (KPI’s): up-time, availability, timeliness of backups / restores, overall response, security, timing and completeness of patching / updates, and disaster recovery, Specific Accountabilities Network administration: Assist with maintaining and troubleshooting wired and wireless networks, switches, routers, firewalls, VPN connections, and internet connectivity. Workstation management: Set up and configure desktops, laptops, monitors, printers, and other equipment. Install approved software, apply updates, and troubleshoot hardware and operating system issues. Server management: Assist with server setup, routine maintenance, patching, storage monitoring, and checks of system health and availability. User access: Create, update, and disable user accounts; assist with passwords, group memberships, and access permissions according to approved procedures. Basic database administration: Assist with database health checks, backups, access requests, and basic SQL queries under guidance. Server and workstation backups: Monitor scheduled backups, investigate or escalate failures, maintain backup records, and assist with recovery tests and file or system restoration. IT support: Respond to employee requests involving email, business applications, shared folders, printers, and other everyday technical issues. Security and documentation: Maintain endpoint protection, follow security procedures, keep equipment inventories and support records current, and escalate unusual activity or unresolved problems. Skills / Qualifications / Experience Requirements and Additional Responsibilities A diploma or degree in Information Technology, Computer Science, or a related field, or equivalent practical knowledge. 0–2 years of relevant experience. Internships, college projects, and home-lab experience are welcome. 3 – 5 years of I.T. experience preferred Basic understanding of Windows operating systems, computer hardware, and networking concepts such as TCP/IP, DNS, and DHCP. Familiarity with server administration, backup concepts, and basic SQL. Good troubleshooting, communication, and organizational skills. A willingness to learn, follow documented procedures, and ask for guidance when needed. Exposure to Active Directory, Microsoft 365, virtualization, Linux, and backup software would be an advantage. Relevant IT certifications are welcome but not required. Outstanding customer service skills Excellent written (including technical documentation and business writing) and verbal communication skills Organization and time management skills Excellent skills related to the deployment / use of packaged software (especially spreadsheets, word processing, presentation software, payroll, accounting) A recent, clean criminal record check Miscellaneous All U2 staff begin with introductory training in the warehouse to understand workflow and documentation. The successful candidate will also receive onboarding in Inside Sales to learn order processing and daily coordination with the sales team. Overall U2 Fasteners is building a dedicated team to support the Information Technology needs of the organization. We are seeking motivated, pragmatic, and collaborative individuals who will contribute to the company’s continued growth and success. The Junior I.T. Administrator is a key role within this team and plays an important part in supporting operations. Applications Job applications (covering letter + resume) including at least 3 references (two must be work related) will be received until October 30, 2026. Only candidates selected for interviews will be contacted. Drop us a line: jobs@u2fasteners.com; or call us: 807-345-3119 (local)   1-855-895-7096 (toll free)

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